Refund policy

Returns & Exchanges

We do our best to ensure all of our customers enjoy a happy shopping experience with us, however occasionally you may need to return an item.

If you wish to return or exchange a product please notify us within 14 days of receipt of your order by calling 0333 323 8979 or email us at stores@promotionalwarehouse.co.uk clearly stating if you require a refund or exchange. We are only able to exchange items for the same product. You should then return your product within 14 days. On receipt of your returned product(s) we with process your refund or exchange within 14 days.

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

All return charges are the customer's liability

Please Note

Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong.

We are unable to return any products which by reason of their nature cannot be returned (for example, underwear/swimwear due to hygiene reasons)

Faulty Products

If you are returning a product because it is faulty or damaged please return the product within 30 days. We will examine the returned goods and will notify you of your refund via e-mail.

Refunds

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Where to return your products:

To return item(s) please send your goods to:

Dads And Dudes Store
160 Wishart Street
Glasgow
G31 2HT.

We would recommend that you return your items via registered post. Please clearly state the reason for return and whether you require a refund or exchange.